There is nothing more frustrating than a manager who has not aligned their communication messages with their behavior. Team Members are often heard to say “They say one thing, but do another” a common example is a Leader who speaks at staff meetings about the importance of quality while outside of the staff meeting only ever inquires about productivity. It seems that occasionally Leaders forget that all eyes are on them, all of the time.
Down through the ages Leadership was almost always looked at as, “above” the Team. They were the ones who gave the orders and left. Often, the Leaders of the past thought that, due to the respect that came with the title they could have immunity from following their own directions. While this was true for earlier generations, Team Members within the last two working Generations are far past accepting that type of action.
Today’s workers are looking for the Leader that will not only, “walk the talk”, but do that walking side by side and be the Leader in action as well as direction. The only way that can happen is if the Leader realizes that they are not only the Leader of the Team, but that they are PART OF the Team! To ensure that your employees all receive a consistent message, you need to align your communication messages with your actions.
Until next time, don’t just tell them, lead it and live it!!