Building Businesses and People to be the best they can be!

Posts tagged ‘Employee Turnover’

I See More Clearly Now….

Recently I had a discussion with a newly promoted Leader facing a very difficult Leadership issue that should make us all stop and recheck how we lead. His Company was and has been hurting and choices were having to be made, change was unavoidable, but how to approach all the change that need to happen was the issue. In every business the Leader is responsible to make sure that the Team he/she oversees as well as the organization they lead is taken care of at the highest level of individual ability. The problem comes when taking care of one conflicts with taking care of the other. When choices for the positive growth of the company seems to be in direct opposition of the positive growth of the Team, what do you do???

Come along on this journey and maybe we can help “John” figure this out together. The bottom line of a business is simple, success= profitability! However, many business guru’s hold to the fact that the key to a successful business is purely relational. Build the right relational culture in your company and success, profits will be a natural result. Okay, so which is it? Where do you focus your energies on a daily basis, relationships or numbers? Dollars and cents, or people and culture. Undoubtedly there are many of you standing on each side of this conundrum! Let me share with you what I have believed, and recently become even more re-affirmed. What if every decision you make as a Leader took both relationship/culture, and the profitability factor, rolled them together, and made a WIN-WIN outcome? That is the goal, or should be the goal of every Leader out there. The question is how do you achieve it? Granted, this is just one man’s opinion but here we go:

It appears to me that no matter how one slices this issue in the professional world we exist in right now, a company has to error on the side of developing and taking care of their people. A quote I read recently helps me keep my focus on this issue, “But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people — not at how much more they can get from their people or how they can more effectively manage their people. I think they need to look a little more closely at what it’s like for their people to come to work there every day.” Gordon Bethune, Continental Airlines  

This leads me to this quote, “Long-term success is the result of relationships built on a foundation of trust. People get more value from those they trust.” – Garrison Wynn. If you keep the culture of your Team the number one focus, over time, your profits will rise. Time and time we see companies that are teetering on the edge of closure come rising up from the ashes to highs of success that they never thought possible. What do we generally find at the root of this recovery? Most always you will find a Leader that realizes the time they invest in restoring the faith and loyalty of the Team will be the key to making a long-standing and thriving company. A Leader that comes in with great plans to cut costs, reform compensation and make quick, broad moves are generally sitting in their offices 6 months down the line wondering why things aren’t any better, or even worse than they were.

John, take your time and stay true to your people despite the up and down numbers. Don’t be crazy, you will have to make some cut of those that don’t get on board with the rest of the family, but whatever you do, make all of your decisions based on one thing while trying to recover your company: What is the best move to heal my people and make them stronger, more loyal and feel the most valued? This John, will pull your Company up, give them hope, direction, a sense of purpose and value. Your Company will rise with the days of under performance and low profits will be a thing of the past. Just remember, it will take time. Hang in there John and don’t give up on your Company, your Team or yourself!

Until next time, lead with your people in mind first, your profits will come; history proves it!

Rod

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7 Things Every Leader Needs to Know

No matter how you look at it, a Leader has to be able to help his/her Team see the big picture and not focus on their perception or perceptions of the times we live in. Allow me to share with you 7 things every Leader needs to know about what makes good Leaders into GREAT Leaders:

1. Great Leaders turn threats into opportunities- It is the Leader that leverages talent, time and resources to take the negative and turn it into the positive and not just sit and let things happen the way they come.

2. Great Leaders take advantage of and profit from changing dynamics in the market- These Leaders look at:

  • Who is our target market?
  • What do people want NOW that we have to offer?
  • When do people use our product?
  • Where are we currently focusing our Leadership energy? Will it bring us profits and teach our people to be better?
  • Why do people want/need our products? Are we marketing to that?

3. Great Leaders take negatives and make them into positives-

  • These Leaders AGGRESSIVELY look for and teach their Team to look for the silver lining in the cloud!
  • Everyday these Leaders ask themselves, “What positive steps can I take today to increase my Team and my business?”

4. Great Leaders evaluate and separate from that which is marginal or ineffective

  • People
  • Products
  • Methods

5. Great Leaders build resilience to thrive in tough times

 

  • They actively expect the unexpected and they become proactive in preparing their Team to meet objections as well as sell solutions
  • These Leaders examine their business models and strategies and do what it takes to survive while still taking care of their Team as best as possible

6. Great Leaders aggressively market and promote their unique advantages to every Guest

7. Great Leaders find the lessons hidden deep within challenging times

  • They are constantly open to a changes in their thinking, aka, paradigm shifts
  • When faced with today’s challenges, they realize that yesterday’s thinking and strategies will not work and they waste no time in looking for new solutions

There you have it! Seven things that will keep today’s Leaders leading into tomorrow!

Until next time, keep striving to be a GREAT Leader!!

Rod

Team Success In the Hard Times

If I were able to give you a brief ingredient list that would allow you as a Leader to help encourage, inspire and build your Team during times of economic uncertainty, would you take it? Well, if you answered yes, this blog is for you!

Leaders have an obligation and responsibility to make sure they keep their Teams strong and focused during not only the good times, but the not so good times as well. There are 3 basic things a Leader can do that will increase the stability and longevity of their Team when difficult times arise.

1. Be Real–  Share with the people in your organization the areas you as a Leader need to grow in. Trust me, if your Team has been around for a while, they already know your areas of growth and are just waiting for you to admit it. Let your Team know  how much you need and appreciate them. Commit to them that both you and they can get through these difficult times if you work together as a Team.

2. Connect with Your People– Get to know your Team, if you haven’t already, at a level where you know their motivators and their dreams. Let them know that now more than ever you are dedicated to helping them achieve the success they are longing for. Take this opportunity to align their jobs with their motivators and ambitions. Capitalize on occasional slow times to grow the depth of your Team through deeper connections!

3. See in Them What They Can’t See in Themselves-  Identify and share with each Team Member their unique abilities and hidden talents. As you become more aware of a Team Member’s talent or strength, let them know you noticed it and be specific about what you noticed. Encourage further development of the strength and find ways to help them use it to achieve success in their daily activities. When they see you genuinely caring about their development and growth, their success and their best interest, the Team will rise in even the toughest times.

Granted, these are just a few things that a Leader can do to make a difference in their Team, but if you as a Leader will implement these three easy steps, you will revolutionize your culture and even the toughest of times will find your Team strong and growing!

Until next time, use the 3 basics and see your Team rise in the hard times!

Rod

Walk the Talk

There is nothing more frustrating than a manager who has not aligned their communication messages with their behavior. Team Members are often heard to say “They say one thing, but do another” a common example is a Leader who speaks at staff meetings about the importance of quality while outside of the staff meeting only ever inquires about productivity. It seems that occasionally Leaders forget that all eyes are on them, all of the time.

Down through the ages Leadership was almost always looked at as, “above” the Team. They were the ones who gave the orders and left. Often, the Leaders of the past thought that, due to the respect that came with the title they could have immunity from following their own directions. While this was true for earlier generations, Team Members within the last two working Generations are far past accepting that type of action.

Today’s workers are looking for the Leader that will not only, “walk the talk”, but do that walking side by side and be the Leader in action as well as direction. The only way that can happen is if the Leader realizes that they are not only the Leader of the Team, but that they are PART OF the Team!  To ensure that your employees all receive a consistent message, you need to align your communication messages with your actions.

Until next time, don’t just tell them, lead it and live it!!

Rod

The Key!

“In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions”. ~ Margaret Wheatly

Organizations are only as successful as their Leaders, and the Leaders are only as successful as their Team Members! Again, Leadership has to be about RELATIONSHIPS. I say this a great deal and here is why: I find that when the going gets tough in an organization the first thing that suffers are the relationships. It seems that as long as things are going relatively well in an organization, Leaders are all about making and building relationships. However, when the numbers aren’t coming in or stiff change is on the horizon suddenly the focus is off of relationships and back on number crunching. That is just the opposite of what should be happening. When times get a little rough in an organization that is when relationships are the MOST important to focus on. It is then that the Team Member needs to know they are supported and that their Leader is not a “fair-weather” Leader, only building relationships when times are good.

Truly the key to success in Leadership is measured by  the growth of the people he or she supervises. The Team can only grow in a healthy, relationship based environment where they believe that the Leader is truly out for the Team Members success and that the Team is valued above all things. In the Business World we operate in today, there are many variables that change day-to-day that effect bits and pieces of operation and profits. With that said, it is difficult to concentrate consistent effort on constant changes to try to make lasting, steady effects. That is why a Leader must focus on the one thing that they can have the most lasting impact on, their people and the relationships they can build with them. The people of the organization will be what gets the Leader and the Company through the hard times., but you have to build the relationship prior to the hard times for it to be effective! Start today to build or repair any and all relationships!

Interesting tidbit: “The Center for Creative Leadership conducted a survey of 300 managers and executives from around the world asking if the definition of Leadership had changed in the past five years. 84% responded that Leadership had indeed changed, primarily due to having more complex challenges causing hardships for their organizations. Interestingly, the flip side was that they were impacted positively by forcing greater collaboration, improving work processes and increasing work boundaries.”

In closing remember this, when times are tough, and they are or soon will be, a Leader has really only one thing that he or she can truly count on; the people around them. Those people will either be working for the Leader or against the Leader, it is the RELATIONSHIP that will determine which it will be!

Good leaders make people feel that they’re at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning”. – Warren Bennis

Until next time, BUild, BUILd, BUILD those RELATIONSHIPS! You have to have them!

Rod

Getting it Right the First Time

In theory, hiring should be simple, and many managers perform the same routine: they write a job description, put an ad in the newspaper or online, wait for the résumés to arrive, and then hire the person they like the best. It all sounds so simple. However, there’s a lot more to the process than just “picking the best.” How will you know if a candidate is likely to get on with the rest of the team, or with your organization’s culture? What if a candidate doesn’t accurately describe their skills, and so, in reality, is incapable of doing the job? And how can you make sure that the best people apply for a position? These are all valid questions that seem to have a very elusive answer.  The truth is, a few hiring mistakes can be avoided with a little preparation and a tool called, Extended DISC. This tool has an assessment that will allow a Leader and his Team to indicate what are the major attributes of the job in question. Then you have applicants fill out a few pre-interview questions along with their resume,  that will help narrow down the field. Once you have your top 5 candidates, you have them take the Extended DISC to help determine the right fit for your organization.

It is ever increasingly important in today’s society that hiring mistakes be minimized. These mistakes waste time, money, and they can really hold a team back. This is why learning how to hire effectively is such a smart move for Leaders. There are a number of  reasons why it’s worth the extra time and effort to hire effectively. For example:

  • The right people in the right roles will be more productive – They’ll also be less likely to leave the organization. High staff turnover is a serious problem for any Organization.
  • A poor hiring decision may cause stress and conflict within your team – If your new recruit has personality issues or isn’t a “team player,” this may lower productivity for everyone. Be proactive and take time to do the Extended DISC process to save yourself this headache.
  • You’ll save time and resources – Frankly put, a Leader today cannot afford to lose any more money from the bottom line then absolutely necessary.
Take time to do it right the first time. Sure, mistakes can happen to even the most cautious of hiring Leaders. However, many mistakes can be avoided if go the extra mile to get it right the first time!
Until next time, hire right the first time!!
Rod

I Will Follow You

In Leadership blogs, seminars, books, videos and etc. you can find many tips and methods on how to make yourself a great Leader. As a matter of fact, there are so many techniques out there, it is hard at times to know what to do, or where to start! Even on this blog you have a plethora of tips and tricks to be effective in your given Leadership role, however, with that said I ask you for a moment to step back and let’s look at probably the single most important tip a Leader can have: Be the Leader that your Team WANTS to follow, not HAS to follow!

Now the question is, “How do I become that Leader?” I am sure that many people will have various ways for that to happen, but what I am talking about is not the methods in which you get things done, not the way in which you talk to people, not the way you dress nor is it the people you spend time with at work. While what I am referring to will have a direct effect on those things, it is deeper than all of those. What I am referring to is something that has caused people problems in relationships since the dawn of time, SELF.

So many times Leaders are so wrapped up in themselves, (i.e. what they want, what they think, how they think things should be, etc.), that they never take time to consider others and their thoughts, ideas, wants and wishes. The Leader that people WANT to follow is the Leader that takes the time to care about them, their success, their contribution to the overall success of the organization and values them as a person, not just a worker.

Over my years of Coaching I have seen SELF get in the way of so many Leaders and organizations finding effectiveness and lasting success. Too often the Leader just steamrolls on through the day giving directives, assigning duties and barely touching the true inner parts of the individual Team Members. These Leaders say they care, (sometimes), but that they just don’t have time in a day to be diverted from the tasks at hand. They tell me that it is easier to just assign the duties, do what they know has to be done and move on. Well, maybe that’s true, but is it effective? NO! Generally the work environments that surround these types of Leaders are filled with resentment, high turnover rates, lower than average production and Team Members that can’t wait to go home!

As a Leader, true success on an individual basis is seen when those you lead actually WANT to follow you. They don’t just do it because of your title, or position in the company they do it because the trust you and feel you value them and their efforts. If you wish to learn more about how to become this type of Leader, feel free to contact me and I will be glad to assist you in that process.

Now with all of this said, (and I could go all day on this subject), let me ask you this series of questions:

Why are the people you lead following you? Is it because they have to, or because they WANT to?

If you are struggling as a Leader, does your Team feel like you are too self-involved?

If someone were to take an anonymous poll of your direct Team, would they say they believe you actually care about them as individuals? What do you need to change to fix this?

Do you show your Team daily that you are over SELF and you are about helping them be the best they can be, thus making your organization they best it can be? If not, why?

 

Leaders, it time to get over SELF and move on to the high ground of Leadership where people WANT to follow you!

Until next time, check those who are follow you and why they are following you…………. then get over yourself if need be!

Rod